ShorTel is a popular phone system used by many businesses around the world. It offers a wide range of features and functionalities that make communication easy and efficient. In this article, we will discuss the basics of using the ShorTel phone system, including how to make and receive calls, transfer calls, set up voicemail, and more.
Getting Started
Before you can use the ShorTel phone system, you need to have a ShorTel phone or a softphone installed on your computer. Once you have the phone or softphone, you will need to log in using your username and password provided by your IT department. Once you are logged in, you should see your extension number displayed on the screen.
Making and Receiving Calls
To make a call using the ShorTel phone system, simply pick up the handset or click on the softphone icon on your computer. You should hear a dial tone. Then, dial the number you wish to call. To answer a call, simply pick up the handset or click the answer button on the softphone.
Transferring Calls
To transfer a call using the ShorTel phone system, simply press the transfer button on the phone or softphone. Then, dial the extension or phone number where you want to transfer the call. You can choose to do a blind transfer, where you transfer the call without speaking to the person you are transferring it to, or a warm transfer, where you speak to the person first before transferring the call.
Setting Up Voicemail
To set up voicemail on the ShorTel phone system, simply press the voicemail button on the phone or softphone. Then, follow the instructions to set up your voicemail box, including recording a greeting and setting a password. Once your voicemail box is set up, you can access it by pressing the voicemail button and entering your password.
Additional Features
The ShorTel phone system offers a wide range of additional features, including call forwarding, call waiting, conference calling, and more. To access these features, simply consult your IT department or refer to the user manual provided with your ShorTel phone or softphone.
Conclusion
In conclusion, the ShorTel phone system is a powerful tool for businesses looking to improve their communication capabilities. By following the tips and guidelines outlined in this article, you can make the most of the ShorTel phone system and take your communication to the next level.
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